WHO we are.
/praɡˈmatɪx/
Empowering your business through digital transformation and process optimisation with tailored IT
solutions.
Helping you create a modern, digital business.
We are a Brisbane-based company dedicated to providing exceptional IT services to a diverse clientele, ranging from small businesses to medium and large enterprises.
We specialise in transforming businesses into modern, digital enterprises. Our expert team delivers tailored IT consultancy services that seamlessly integrate with your operations, ensuring efficiency, security, and scalability.
From strategic planning to implementation and support, we partner with you to leverage advanced technologies, data-driven strategies, and innovative solutions.
Not just consultants, we actively develop, integrate, and implement digital solutions to meet your unique needs.
A modern, digital business thrives on a well-planned and cohesive alignment of people, processes (including data), and technology.
Skilled and motivated employees drive innovation, customer satisfaction, and overall business success.
Efficient processes ensure that operations run smoothly, and resources are utilised optimally. Data provides insights that inform decision-making, helping businesses to adapt and stay ahead of the competition.
Technology is the enabler that brings everything together.
WHAT we do.
We partner with our clients to co-create rapid value, blending our pragmatic approach with innovative problem-solving. Our agility and adaptability ensure we deliver transformative solutions that meet evolving needs, while our unwavering commitment to excellence guarantees the highest quality outcomes.
Technology Health Check
A business technology review service designed to proactively assess the performance of your IT systems to ensure that your business processes are adequately supported and that any weakness, threat or issue doesn’t undermine your business success. Read more
CTO/CIOaaS
A strategic advisory and planning service designed to ensure alignment between your
business goals and the use of technology to achieve those goals effectively and efficiently.
Get
access to a chief technology officer on-demand.
Business Design
We model WHAT your business does to deliver value and HOW your people and systems interact to achieve strategic business outcomes. We use a suite of business models and overlayed heatmaps to prioritise a forward work plan for digital transformation projects. Read more
Technolgy Design
Our technology design service will propose a fit-for-purpose, fully-integrated
technology solution aligned to your specific business requirements, leveraging the models produced
during business design.
Technology Procurement
We help you make informed decisions to choose the right hardware, software and IT services for your business. Having experienced failed technology procurement programs in large private and government organisations we know what works and what doesn’t.
Integration & Custom Development
While we adopt a "re-use before you buy, and buy before you build" approach to the use of technology assets, we also help fill any gaps via application integration and custom software development to enable your business to maintain a competitive edge.
We recognise that Rome was not built in a day and adopt a "Game of Inches" approach to realising a target-state technology design for your business.
HOW we do it.
Our method is simple, our experience is what sets us apart.
Plan
Our Technology Health Check and CIOaaS aim to baseline your current state, identify any risks and issues, and create a technology strategy that is tailor-made for your business.
Design
Our Business and Technology Design Services aim to solve a business problem (or identify a new opportunity) through the creation of a business-technology blueprint that is 100% aligned to your business model and workflow.
Source
Our Technology Procurement Service aims to keep vendors honest and ensure that any hardware or software assets that you invest in are 100% aligned to the business-technology blueprint created during the Design Phase.
Implement
Our project management capability will ensure that commercial-of-the-shelf (COTS) solutions are implemented on time and within budget. Our Integration and Custom Development services will get your software talking to each other and plug any funtionality gaps.
Review
A post-implementation review will determine what worked well and where improvements can be made for delivery of the next inch/iteration. Expected benefits are measured as part of a formal benefits realisation process.
Repeat
We do it again. And again. Inch by inch, iteration by iteration in alignment with your evolving technology strategy. This is how you keep ahead of your competition.
WHY choose us?
We are passionate about what we do and excel at it. With our extensive knowledge and experience, we ensure every job is done right, delivering exceptional results every time.
Experienced
Our principal consultants have over sixty (60) years combined experience in the planning, design and delivery of IT solutions.
Passionate
We are committed to providing our services with unwavering enthusiasm, ensuring exceptional quality and client satisfaction.
Results-oriented
We deliver tailored IT solutions that streamline operations, elevate customer experiences, and generate new revenue, ensuring rapid, measurable growth and a competitive advantage.
Our Team
Meet our consultants: Shaun, Clare, and Jacob. Leveraging their extensive experience and trusted professional network, they deliver integrated solutions tailored to your business needs.
Shaun Crouch
Founder and Principal Consultant
Clare Crouch
Consultant - Business Design
Jacob Lovell
Consultant - Integration & Custom DevelopmentWe envision a future where businesses seamlessly integrate advanced technologies to achieve unparalleled efficiency, security, and scalability. Our mission is to transform enterprises into modern, digitally-driven businesses through innovative IT solutions and strategic consultancy. We are committed to delivering practical, tailored services that not only meet but exceed our clients’ evolving needs, ensuring their sustained growth and success in a rapidly changing digital landscape.
CONNECT with us.
Geography is no barrier for us. With a physical presence in Brisbane, we leverage technology to deliver our services to clients across Australia. Our team is highly responsive, ensuring prompt and effective communication no matter where you are.